Return & Refund Policy - SmartHomeChoiceShop

At SmartHomeChoiceShop, we want you to be completely satisfied with your purchase. If for any reason you are not, our Return & Refund Policy is designed to make the return process easy and hassle-free.

1. Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Items that are damaged or missing parts not due to our error cannot be returned.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@smarthomechoiceshop.com or call us at +1 (123) 456-7890 to request a return authorization.
2. Prepare Your Return: Once you receive confirmation, package the items securely in their original packaging. Include a copy of your order confirmation and any accessories that came with the product.
3. Ship the Package: Send the package to the address provided by our customer service team. Please note that you are responsible for the shipping costs associated with returning the items.

3. Refund Process

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

4. Exchanges

If you need to exchange an item for a different product, please follow the return process and place a new order for the item you wish to receive. The returned item will be processed for a refund as per the policy above.

5. Non-Returnable Items

Certain types of items are non-returnable, including:

• Personalized or customized products
• Gift cards
• Downloadable software products

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly, either through a replacement or a full refund.

7. Contact Us

If you have any questions or need assistance with the return process, please don’t hesitate to reach out:

• Email: support@smarthomechoiceshop.com

Thank you for shopping with SmartHomeChoiceShop! We appreciate your business and are committed to ensuring your satisfaction.